Legal
Privacy Policy
Elite Collisions 1 Inc. · Effective October 2026
Elite Collisions 1 Inc. collects only the information needed to repair your vehicle and process your claim, and we never sell it.
What we collect and why
| Information | Why we need it |
|---|---|
| Name, phone, email, address | to contact you about your repair and send estimates and invoices |
| Driver's license or ID | to verify ownership and authorization for the repair |
| Vehicle info (year, make, model, VIN, plate, mileage) | to order the correct parts and look up factory repair procedures |
| Insurance company, policy and claim numbers | to work with your insurer on the claim |
| Photos of your vehicle and damage | to write the estimate and document the repair |
| Payment information | to process payment for work not paid by insurance |
| Signed authorizations | to record your approval of the repair |
We do not keep full credit card numbers after a payment is processed.
Who we share it with
We share your information only when needed to complete your repair.
- Your insurance company: claim details, estimates, photos, and repair records needed to process and pay your claim.
- Our rental car partner: your name, phone number, and claim number to set up a rental car.
We may also release information when required by law, such as a subpoena or court order.
We do not sell, rent, or trade your personal information, and we do not share it for marketing.
Text messages (SMS)
If you give us your mobile number, we may text you about your repair, such as status updates, pickup notices, and requests for photos, insurance details, or your email address. We do not send marketing texts.
Mobile numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See our SMS Terms.
How we store and protect it
Electronic records (estimates, photos, contact info) are kept in CCC ONE, a secure, password-protected cloud system; only Elite Collisions staff who work on your repair can access them.
Paper records (signed forms, copies of ID) are kept in our office in a locked file cabinet that only management can open.
We keep repair records for at least 7 years for warranty, insurance, and legal purposes; after that, paper records are shredded and electronic records are deleted.
Your rights and how to reach us
You may ask to see the personal information we have about you, ask us to correct it, or ask us to delete it once we no longer need it for your repair, warranty, or legal records.
If we ever learn that your personal information was accessed without permission, we will notify you as required by New York State law.
Questions or requests: call 516-865-3303, email elitecollisions@gmail.com, or visit 3546 Lawson Blvd, Oceanside, NY 11572.
This policy may be updated from time to time. Effective October 2026.